Extremely Frustrated at New Job

I started a new job at the end of May. I was really excited about this new opportunity. The environment, the perks, everything seemed to be exactly what I was looking for. But from the day I started, it’s been chaos. Absolutely no on-boarding, no training, I was briefly shown how to do certain job tasks, billing and payroll, then left to my own devices. The person I took over for had been with the company for a long time, but she was gone before I started, so I never had a chance to work or train with her. The person they had show me the job, had only gotten a weeks “crash course” on the duties before I started, not enough time to learn all of the details of my position.

Fast forward almost two months into my new position, I thought I was grasping what I was doing and getting more comfortable, but I discovered that I had made some mistakes in billing. The person that showed me what to do in the beginning, brought it to my attention, after it was brought to her attention, that certain reports were supposed to be pulled, to check hours and make sure the hours that our technicians put on their timesheets matched what they were putting down on their work orders, so the customer could be billed appropriately.

I was not made aware of this, until two months after I started. The person that showed me how to do billing never told me that, because she wasn’t aware of pulling reports either. She suggested that I go back through all of the bills and invoices that I sent out, and pull the reports to compare the hours. Come to find out, there were about 35 hours that did not get billed out to the customers because the techs did not put the hours on the work orders correctly. I spoke to her about it and she basically told me not to worry about it, we can’t change it now, it won’t hurt the bottom line of the company and moving forward just make sure to check the reports to make sure the hours match.

I feel like I should have a conversation with the service manager about it, because I’m feeling so guilty and bad about it. But I was told to let it go and not obsess about it. I’m so frustrated because I have a strong work ethic and believe in doing the right thing. It’s keeping me up at night and making me so anxious. I’m frustrated that my training was non existent, I’m frustrated that I was just thrown into this role without much understanding about what I was supposed to be doing. I was doing things the way I was shown until I found out otherwise. I’m not sure what to do! Do I keep my mouth shut or do I have a really uncomfortable conversation with the service manager about the mistakes I found, the mistakes that I made?