guest service agent – Niagara Falls, ON – Job posting

Posted on May 07, 2024

Employer details

The Days Inn – Niagara Falls/Fallsview

Job details

*Position Overview*

The successful candidate will welcome Guests to the Hotel and registers them in the best room available according to their preferences. This role is responsible for accurate billing and ensures Guests are provided with hassle free service. The Guest Service Agent reviews the Best Guest Report arrivals and checks for any special requests, review any conference or bus resumes, up sell room types and promote hotel services and amenities. This role is responsible for completing the registration process, code electronic keys and assign appropriate selection of rooms. This Team Member ensures all Guests are thanked and offered an invitation to return, and wishes of safe travel.

* Guest Service Experience is an asset- not a requirement

* Superb interpersonal and communication skills
* Effective Problem Solving Ability
* Friendly
* Professional
* Pleasant telephone manner
* Must be able to stand for long periods of time
* Must be able to accurately communicate in English; verbal and written

*Onboarding Requirements*
* Must be available to work day, evening, and midnight shifts
* Must be able to complete a Criminal Background Check to the hotel?s satisfaction.

This job posting is not exclusive or exhaustive list of all job functions that a *Guest Service Agent* will be asked to perform from time to time. This list is only a sample; a *Guest Service Agent* may be required to perform other duties.

_The Days Inn is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. The Days Inn will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require._

Job Type: Part-time

Pay: $17.10 per hour

* Company events
* Discounted or free food
* Employee assistance program
* On-site parking
* Store discount
* Wellness program
* Day shift
* Evening shift
* Weekends as needed

Ability to commute/relocate:
* Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

* Customer service: 2 years (required)

Work Location: In person

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