Why Contact Centers Are A Good Way To Start Your Career

Why Contact Centers Are A Good Way To Start Your Career

“Do you really want to work in a contact center?” Let’s be honest: five-year-olds don’t dream about working in a contact center when they grow up. Proud parents never boast about their children working in contact centers. Teachers at private schools never recommend students to work in contact centers. People see contact centers as cubicle … Read more

5 Possible Examples Of AI Usage With Salesforce

5 Possible Examples Of AI Usage With Salesforce

As a 19-year veteran of implementing Salesforce, I’m quite passionate when I think about using AI with Salesforce (or Veeva). Here are five pain points that I believe AI is going to solve. 1) Pain Point: The company needs to instantly send follow-up emails letting customers know that their correspondence has been received and the … Read more