“Do you really want to work in a contact center?” Let’s be honest: five-year-olds don’t dream about working in a contact center when they grow up. Proud parents never boast about their children working in contact centers. Teachers at private schools never recommend students to work in contact centers. People see contact centers as cubicle … Read more
In the fast-paced world of SaaS sales, my journey began as a sales development representative (SDR), where I quickly learned that success required more than just enthusiasm; it demanded a clear and effective playbook for engaging potential prospects. Later, I transitioned to managing a team of 12 SDRs and reported directly to the chief revenue … Read more
Artificial intelligence (AI) is revolutionizing the e-commerce landscape, providing tools and solutions that enhance customer experiences, streamline operations, and drive sales. For small businesses, leveraging AI can be a game-changer, offering competitive advantages that were once only accessible to larger enterprises. In this article, we will explore three effective ways AI can skyrocket your e-commerce … Read more
More than ever marketing teams are under the microscope to deliver and drive revenue growth. But marketing hinges not only on carefully crafted strategies, creativity, digital marketing technologies, and marketing metrics analysis but also on seamless organizational and operational structure and models for marketing to be effective. When operational inefficiencies rear their heads, they can … Read more